Privacy Policy

Your privacy is important to wholefamilyrhythms.com (this “Site”).  Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

For the purposes of this privacy policy, “personal information” means information about an identifiable individual.

Who We Are

The Site collects, uses and is responsible for certain personal information about you.

Children’s Online Privacy Protection Act

This website and any products and services offered herein are not intended for persons under the age of 13. The Site does not knowingly collect information from anyone under 13 years of age. The Site prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. The Site will not knowingly collect personally identifiable information from children under 13. If the Site learns it has any information or content from anyone under the age of 13, it will delete that information.

The Personal Information We Collect and Use

    1. Information Collected by Us
      1. The Site may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails or free gifts, register for a challenge, course, or webinar, leave comments, order a service or product, fill out any type of form, or otherwise contact the Site via an online form or e-mail. The information collected may include your name, e-mail, hemisphere, address, phone number, and/or billing information. You are not required to provide any personally identifiable information to merely access or visit this website.  The Site may collect domain information, IP address and “cookies” (small files saved on your hard drive by your web browser) to analyze website and advertisement performance, track user patterns, save information from your previous visits and customize your experience. We will ask for your consent to allow us to use cookies. The Site or its third-party vendors may collect nonpersonal information through the use of these technologies. Nonpersonal information might include the browser you use, the type of computer you use and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilized and other similar information. The Site’s systems may also automatically gather information about the date and time you access our Site, the pages you visit and search terms you use on this website and about the links you may select from within this website to other areas of the InternetIf you are located in the European Economic Area (EEA), we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as controller of that personal information for the purposes of those laws.
    2. Information Collected from Other Sources
      1. We also obtain your name, e-mail and hemisphere from other sources, such as Leadpages.net; AcuityScheduling.com and Wordfence which collects information about IP addresses and activity on the site in order to monitor threats, and to keep the site safe and secure.The web server also collects similar data for security and fraud prevention purposes.
    3. How we use your personal information
      1. The Site collects such information in order to communicate with you such as in e-mails, fulfill orders, deliver services and products, complete customer transactions, oversee challenges  and promotions and understanding and better managing our activities including analyzing data we hold about you to improve our website performance, products and customer service.
    4. Who We Share Your Personal Information With
      1. The Site respects your privacy and will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.We do, however, disclose your personal information to our third party service providers who perform services on our behalf (such as our web hosting provider, credit card processors and shipping companies). Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any other purpose.Some of our service providers who we disclose your personal information to as contemplated in, and in accordance with, this privacy policy may be located in jurisdictions outside Canada. As a result, your personal information may be used, stored and/or accessed in countries outside of Canada, including without limitation the United States. However, all such personal information will be protected in accordance with this privacy policy. Please note that when your personal information is located outside of Canada it will be subject to the laws of the country in which it is situated and these jurisdictions may not have an equivalent level of data protection laws as those in your country. The third-party recipients are based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see Transfer of your information out of the EEA.The Site may release personal information to enforce its Website Terms and Conditions of Use, other Terms and Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations.If you give the Site your permission, it may also use personal identification information for internal or external marketing and promotional purposes.On occasion, the Site may collect personal identification information from you in connection with optional contests, special offers or promotions. The Site will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. We will ask for your consent to such disclosure and use of such information, prior to your participation in the contest, special offer or promotion.

        We will not share your personal information with any other third party.

    5. Whether Information Has to Be Provided by You and Why
      1. The provision of name, e-mail, hemisphere, phone, address and delivery address is required from you to enable us to send your free downloads and/or purchase products or services from the site. We do not require you to provide any personal data in order to simply visit the site. We will inform you when we collect it whether you are required to provide the information to us.
    6. How Long Your Personal Information Will Be Kept
      1. We will only retain your personal information (e.g. name, address and contact details) as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed, rendering it unable to identify you.
    7. Reasons We Can Collect and Use Your Personal Information
      • The Site collects and uses your personal information for the following lawful bases : communicate with you such as in e-mails, fulfill orders, deliver services and products, complete customer transactions, oversee challenges and promotions and understanding and better managing our activities including analyzing data we hold about you to improve our website performance, products and customer service.The Site collects and uses your personal information for the following lawful bases : communicate with you such as in e-mails, fulfill orders, deliver services and products, complete customer transactions, oversee challenges and promotions and understanding and better managing our activities including analyzing data we hold about you to improve our website performance, products and customer service.

Use and Transfer of Your Information Out of the EEA

  1. This website is operated in Canada and third parties with whom we might share your personal information as explained above are located in Canada, the USA, Israel and Australia.  If you are located in the EEA or elsewhere outside of Canada, please be aware that any information you provide will be transferred to the Canada. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.These countries do not have the same data protection laws as the United Kingdom and EEA. The European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA. 

    If you would for further information about the GDPR and your rights see here or contact us with any other questions you have.

Your Rights

If you want to unsubscribe from receiving e-mails from the Site, you may do so at any time. Each e-mail from the Site includes instructions for unsubscribing from these e-mail communications.

If you are covered by the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • Fair processing of information and transparency over how we use your use personal information
  • Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal information
  • Otherwise restrict our processing of your personal information in certain circumstances

You may also have the right to claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ .

If you would like to exercise any of those rights, please:

  • Email us
  • Provide us enough information to identify you (Name and email address)
  • Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)
  • Provide us with the information to which your request relates [including any purchase order numbers, if you have them]

Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so.

Please note that any comments or information that you post on the website, including the social media pages, become public and third parties may use your information.

The Site is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.

Security

We take the protection of your personal information seriously. We protect personal information against loss and theft as well as unauthorized access, disclosure, copying, use, and modification using security safeguards, including physical, organization and technological measures, commensurate with the sensitivity of your personal information.

Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

E-book Purchase

If you purchase an e-book, or redeem a code on the e-book site, an email address will be collected. Your email is tied to your user account and ensures that your book is always available for download. Your email address may be placed with the Publisher of the Ebook in the event you breach the Rules as stated on the Terms & Conditions.

Links to Other Sites

You may see advertising or other content on this website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties.  Any products or services reached through a third-party link are subject to separate privacy policies. The Site is not responsible for or liable for any content on or actions taken by such third-party websites and we encourage you to examine each site’s privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.

Keeping Your Information Updated

We take care to keep the information in our records as accurate, complete and up to date as necessary for the purposes for which it is used. However, we also rely on you to tell us when your information changes. You may update your personal information by contacting us using our contact information in the “How to Contact Us” section below.

E-book Purchase

If you purchase an e-book, or redeem a code on the e-book site, an email address will be collected. Your email is tied to your user account and ensures that your book is always available for download. Your email address may be placed with the Publisher of the Ebook in the event you breach the Rules as stated on the Terms & Conditions.

Accessing Your Information and Addressing Privacy Concerns

We hope that we can resolve any question or concern you raise about our use of your information.

If you are covered by the General Data Protection Regulation, you may lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

You have the right to access personal information we hold about you and to have any concerns you may have over our policies and practices addressed. In addition, you have the right to obtain information regarding our policies and practices with respect to our use of service providers outside Canada. To access your information, discuss your concerns or learn more about our policies and practices please see our contact information below under How to Contact Us.

Changes to This Privacy Notice

This policy is effective as of May 17, 2018.  We may change, modify or update this Privacy Policy at any time and will notify you of any such changes by email or postal mail.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact us here, or contact Meagan Wilson, Founder of Whole Family Rhythms, at hello@wholefamilyrhythms.com. 1120 Finch Avenue W. Suite 701-1476. Toronto, Ontario M3J 3H7, Canada

Do You Need Extra Help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).